Privacy Policy

At OurHour, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

We collect information you provide directly to us, such as when you create an account, book an event, or contact us for support. This may include: • Personal information (name, email, phone number) • Account credentials and profile information • Payment and billing information • Event preferences and booking history • Communications with us We also automatically collect certain information when you use our services, including: • Device information and IP address • Browser type and version • Usage patterns and preferences • Location data (with your consent) • Cookies and similar technologies

We use the information we collect to: • Provide and improve our services • Process transactions and bookings • Send you important updates and notifications • Personalize your experience • Communicate with you about events and services • Ensure platform security and prevent fraud • Comply with legal obligations • Analyze usage patterns to improve our platform

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: • With event organizers for events you book • With service providers who assist us in operating our platform • When required by law or to protect our rights • In connection with a business transfer or merger • With your explicit consent We ensure all third parties with whom we share information are bound by appropriate confidentiality and security obligations.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: • Encryption of sensitive data • Secure servers and databases • Regular security audits and updates • Access controls and authentication • Employee training on data protection However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods for: • Legal compliance requirements • Dispute resolution • Security and fraud prevention • Service improvement and analytics When we no longer need your information, we will securely delete or anonymize it.

You have the following rights regarding your personal information: • Access: Request a copy of your personal information • Correction: Update or correct inaccurate information • Deletion: Request deletion of your personal information • Portability: Receive your data in a structured format • Objection: Object to certain processing activities • Withdrawal: Withdraw consent for data processing You can exercise these rights by contacting us at privacy@ourhour.com. We will respond to your request within 30 days.

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us: • Remember your preferences and settings • Analyze how you use our platform • Provide personalized content and recommendations • Improve our services and user experience You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our platform.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. We may also integrate with third-party services for payment processing, analytics, and other functionalities. These services have their own privacy policies and data practices.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and rights, including standard contractual clauses and adequacy decisions.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by: • Posting the updated policy on our website • Sending you an email notification • Displaying a notice on our platform Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: privacy@ourhour.com Address: OurHour Privacy Team, Mumbai, India Phone: +91 98765 43210 We are committed to addressing your privacy concerns and will respond to your inquiry within 30 days.